Cancellation & refund
Plans change. Here is what happens at each stage of a rental.
Before dispatch
Cancel any time before the tree leaves the farm and we refund the rental fee, less any preparation costs already incurred by the partner farm. We will tell you that amount before you decide.
After delivery
Cancelling after delivery ends the rental term and we arrange collection of the tree. Refunds after delivery are assessed on a pro-rata basis and are not guaranteed.
Replacement windows
Classic plans include a 60-day replacement window; Premium and Family Grove include 90 days. These cover issues not caused by neglect, relocation damage or extreme weather.
Outside the window we will assess the situation and advise honestly on care, replacement or ending the term.
How refunds are issued
Approved refunds are returned to the original payment method, typically within seven to ten working days of approval.
This page is a plain-language summary provided for transparency. Rental terms, pricing, tree availability and delivery timelines are subject to change, and the signed rental agreement issued at booking is the binding document.